Privacy Policy

Intensity Casino — Privacy Policy for Australian Users

Effective Date and Scope

This Privacy Policy governs the collection, processing, storage, sharing, and protection of personal data by Intensity Casino, a brand operated under the authority of its licensing framework and marketed by Jacked Affiliates Ltd., a company incorporated in Cyprus. Intensity Casino operates under Master Licence 365/JAZ issued by Curaçao eGaming, which establishes the regulatory foundation for all gaming and data-related activities conducted through this platform. This Privacy Policy applies to all individuals who access, register with, or otherwise interact with the Intensity Casino website, mobile platform, or any associated digital services. By using the platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue your use of the platform immediately.

About Us

Intensity Casino is an online gambling platform providing casino gaming services including but not limited to pokie games, table games, live dealer games, and other interactive entertainment products. The platform is accessible to eligible users in Australia and other permitted jurisdictions, subject to applicable local laws and regulatory conditions. Jacked Affiliates Ltd. serves as the marketing entity responsible for the promotion and operation of the Intensity Casino brand. All data processing activities described in this Privacy Policy are carried out in accordance with applicable data protection standards, including obligations relevant to Australian users under the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained therein.

Information We Collect

Intensity Casino collects personal data from users through a variety of means, including direct submission during registration, ongoing account activity, and automated technical systems. The categories of personal information we collect include the following:

• Full legal name and date of birth, collected at the point of registration to verify identity and confirm legal age eligibility for gambling services
• Residential address and country of residence, required for jurisdictional eligibility checks and regulatory compliance
• Email address and phone number, used for account communication, security verification, and marketing purposes where consent has been obtained
• Government-issued identification documents such as passport copies, national identity cards, or driver’s licences, collected as part of our Know Your Customer procedures
• Financial information including bank account details, credit or debit card information, e-wallet identifiers, and transaction histories, collected to facilitate deposits, withdrawals, and financial compliance obligations
• Source of funds documentation, required under Anti-Money Laundering obligations to verify the legitimacy of funds used for gambling activity
• Technical data including IP addresses, browser type and version, device identifiers, operating system information, session duration, and clickstream data collected automatically through server logs and tracking technologies
• Cookies and similar tracking technologies that collect behavioural and preference data to support platform functionality and performance analysis
• Self-exclusion and responsible gambling preferences, recorded to uphold our duty of care obligations to users

How We Use Your Information

Intensity Casino processes personal data for specific, legitimate purposes that are directly related to the operation of a licensed online gambling platform. The purposes for which we use your data include the following:

• Account creation and management, ensuring that registered users have secure and functional access to all platform features
• Identity verification and age confirmation, conducted as part of our KYC procedures to comply with regulatory requirements and prevent underage gambling
• Anti-Money Laundering compliance, including ongoing monitoring of transaction patterns, source of funds verification, and reporting obligations to relevant financial intelligence authorities where legally required
• Payment processing, including the facilitation of deposits and withdrawals through authorised payment service providers and financial institutions
• Fraud prevention and detection, involving the analysis of user behaviour, transaction data, and technical logs to identify and investigate suspicious activity
• Marketing and promotional communications, sent to users who have provided valid consent, including information about bonuses, promotions, and new platform features
• Responsible gambling management, including the implementation of deposit limits, cooling-off periods, self-exclusion mechanisms, and referrals to support services where appropriate
• Customer support, enabling our team to respond to queries, resolve disputes, and provide technical assistance
• Legal and regulatory compliance, including the retention of records as required by applicable laws and the provision of information to competent authorities upon lawful request
• Platform analytics and performance optimisation, using aggregated and anonymised data to improve user experience, technical infrastructure, and service delivery

Legal Basis for Processing

Intensity Casino processes personal data on the basis of several legal grounds depending on the nature of the processing activity. Where processing is necessary for the performance of a contract, such as the provision of gaming services to a registered user, we rely on contractual necessity. Where processing is required to comply with legal obligations, including AML and KYC requirements, we rely on legal compliance as our basis. For marketing communications, we rely on the explicit consent of the user, which may be withdrawn at any time. For fraud prevention and security purposes, we rely on our legitimate interests in protecting the platform, our users, and the integrity of regulated gambling operations.

Data Sharing and Disclosure

Intensity Casino does not sell personal data to third parties for commercial purposes. However, we do share personal data with selected third parties where necessary for operational, legal, or regulatory reasons. Recipients of personal data may include the following:

• Payment service providers and financial institutions that process deposits, withdrawals, and refunds on behalf of users
• Identity verification and KYC service providers that assist in confirming user identity, age, and eligibility
• Anti-fraud and risk management platforms that analyse transaction and behavioural data to detect and prevent financial crime
• Regulatory authorities, law enforcement agencies, and government bodies where disclosure is required by law, court order, or regulatory directive
• Jacked Affiliates Ltd. and other entities within the corporate group for internal compliance, reporting, and operational management purposes
• Technology service providers including cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under contractual data processing agreements
• Responsible gambling organisations and support services where referral is necessary in the interest of user welfare

All third parties with whom we share personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond that for which it was disclosed.

Data Retention

Intensity Casino retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and transaction records are generally retained for a minimum period of five years following account closure, in compliance with Anti-Money Laundering and financial record-keeping obligations. Where data is no longer required for any operational or legal purpose, it is securely deleted or anonymised in accordance with our internal data management procedures.

Your Rights as a Data Subject

Users of Intensity Casino have a number of rights with respect to their personal data. These rights include the following:

• The right to access personal data held by Intensity Casino, including a copy of the information we process about you
• The right to request correction of inaccurate or incomplete personal data
• The right to request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations
• The right to restrict the processing of personal data in circumstances where you contest its accuracy or object to its use
• The right to object to processing carried out on the basis of legitimate interests, including direct marketing
• The right to withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing
• The right to lodge a complaint with a relevant supervisory authority, including the Office of the Australian Information Commissioner, if you believe your data has been handled unlawfully

To exercise any of these rights, users may submit a written request through the official contact channels available on the Intensity Casino platform. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable legal requirements.

Cookie Policy

Intensity Casino uses cookies and similar tracking technologies on its platform to support core functionality, improve user experience, and gather analytical insights. Cookies are small data files stored on a user’s device by the web browser. The types of cookies we use include the following:

• Essential cookies, which are strictly necessary for the operation of the platform, including session management, login authentication, and security functions. These cookies cannot be disabled without impairing core platform functionality.
• Analytical cookies, which collect anonymised data about how users interact with the platform, including pages visited, time spent, and navigation paths. This information is used to improve platform performance and content relevance.
• Preference cookies, which store user settings and personalisation choices to provide a more consistent experience across sessions.
• Marketing cookies, which may be used to deliver relevant promotional content and measure the effectiveness of marketing campaigns, subject to user consent.

Users may manage their cookie preferences through the cookie consent mechanism provided on the platform or through their browser settings. Disabling certain categories of cookies may affect the availability or performance of some platform features.

Data Security

Intensity Casino implements industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using Secure Socket Layer technology, access controls limiting data availability to authorised personnel, regular security audits and vulnerability assessments, and incident response procedures to address any data breaches promptly and in accordance with applicable notification requirements.

Responsible Gambling and Data Processing

Intensity Casino is committed to promoting responsible gambling and uses personal data to support this objective. Data collected from user activity may be analysed to identify patterns indicative of problem gambling behaviour. Where such patterns are identified, we may use this data to implement protective measures, including account restrictions, mandatory breaks, or referrals to professional support services. Users are encouraged to make use of the responsible gambling tools available on the platform, including deposit limits, session time reminders, and self-exclusion options.

Changes to This Privacy Policy

Intensity Casino reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or operational practice. Where material changes are made, users will be notified through the platform or by direct communication. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

Contact and Complaints

Users who have questions, concerns, or complaints regarding the handling of their personal data by Intensity Casino are encouraged to contact our data protection team through the official support channels available on the platform. Where a complaint cannot be resolved internally, users retain the right to escalate the matter to the Office of the Australian Information Commissioner or another competent supervisory authority in their jurisdiction.