Responsible Gaming Guide

Our Commitment to Safe and Responsible Play

Intensity is committed to providing a safe, fair, and enjoyable online gambling environment for all players in Australia. Responsible gaming is not simply a regulatory obligation for Intensity — it is a core value embedded in every aspect of how the platform operates. This guide has been developed to help players understand the tools, resources, and support systems available to them, and to encourage a healthy relationship with gambling at all times.

Gambling, when approached responsibly, can be a legitimate form of entertainment. However, Intensity recognises that for some individuals, gambling can become harmful. This guide provides practical information to help players stay in control, identify early warning signs of problematic behaviour, and access help when it is needed.

Core Philosophy

Gambling at Intensity is designed exclusively for entertainment purposes. The games and services offered on the platform are intended to provide enjoyment, excitement, and recreation — not to serve as a source of income, a financial strategy, or a solution to personal or economic difficulties.

Every player should approach gambling with a clear understanding that outcomes are determined by chance, and that losing is always a realistic possibility. No strategy, system, or pattern of play guarantees a win. Players are encouraged to set strict personal budgets before they begin playing and to treat any money spent on gambling as the cost of entertainment, in the same way one might budget for a night out or a leisure activity.

Intensity strongly discourages the use of borrowed money, credit, or funds allocated for essential living expenses to fund gambling activity. Chasing losses — the act of continuing to gamble in an attempt to recover money that has already been lost — is one of the most significant risk factors associated with problem gambling and should be avoided entirely.

Self-Control Tools

Intensity provides a comprehensive suite of responsible gambling tools designed to help players manage their activity and maintain control over their gambling behaviour. These tools are available directly through the player account dashboard and can be activated at any time.

Deposit Limits

Players can set daily, weekly, or monthly limits on the amount of money they deposit into their account. Once a limit is reached, no further deposits will be accepted until the specified period resets. Reducing an existing deposit limit takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before the change is applied.

Loss Limits

A loss limit allows players to define the maximum amount they are willing to lose within a set timeframe. When this threshold is reached, the player will be restricted from placing further bets until the period expires. This tool is particularly effective in preventing impulsive decisions during losing streaks.

Wagering Limits

Wagering limits cap the total value of bets a player can place within a defined period. This tool is independent of deposit and loss limits and provides an additional layer of control over the volume of gambling activity.

Session Time Limits

Players can set a maximum duration for each gambling session. Once the session limit is reached, the player will be automatically logged out of the platform. This tool helps prevent extended gambling sessions that may lead to fatigue-driven decision-making or loss of perspective.

Cooling-Off Periods

A cooling-off period allows players to take a short break from gambling without permanently closing their account. Players can request a cooling-off period of a defined duration — typically ranging from 24 hours to several weeks — during which access to gambling features will be suspended. This option is useful for players who feel they need a temporary pause to reassess their habits.

Self-Exclusion

Self-exclusion is available for players who feel they need a longer or indefinite break from gambling. Once self-exclusion is activated, the player’s account will be suspended and they will be prevented from accessing gambling services for the duration of the exclusion period. Players can choose self-exclusion periods ranging from several months to permanent closure. Intensity will not send promotional communications to self-excluded players and will take reasonable steps to prevent the creation of new accounts during the exclusion period.

Players wishing to activate any of these tools can do so through their account settings or by contacting the Intensity support team directly.

Self-Assessment

Recognising problematic gambling behaviour early is one of the most important steps a player can take. The following questions are designed to help players reflect honestly on their gambling habits. These questions are not diagnostic tools, but they can help identify patterns of behaviour that may warrant further attention or professional support.

1. Do you find yourself gambling with money that was intended for essential expenses such as rent, bills, or groceries?
2. Have you ever borrowed money or sold personal belongings in order to fund gambling activity?
3. Do you spend more time or money gambling than you originally intended?
4. Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
5. Do you feel restless, irritable, or anxious when you are not gambling?
6. Do you gamble as a way of escaping stress, anxiety, depression, or other emotional difficulties?
7. After losing money, do you feel a strong urge to return and win it back?
8. Have you concealed the extent of your gambling from family members, friends, or colleagues?
9. Has your gambling activity negatively affected your relationships, work performance, or financial stability?
10. Do you feel that gambling is no longer enjoyable but continue anyway out of habit or compulsion?

If you answered yes to one or more of these questions, it may be an indication that your gambling behaviour is becoming problematic. Intensity encourages you to use the self-control tools described in this guide and to consider reaching out to a professional support service.

Early Warning Signs and Immediate Action

Problem gambling rarely develops overnight. It typically progresses through recognisable stages, and early identification significantly improves outcomes. The following are common early warning signs that gambling may be becoming harmful:

• Spending increasing amounts of time thinking about gambling
• Feeling a need to bet larger amounts to experience the same level of excitement
• Becoming preoccupied with past gambling wins or losses
• Neglecting personal, professional, or social responsibilities due to gambling
• Experiencing guilt, shame, or regret after gambling sessions
• Using gambling as a primary coping mechanism for negative emotions
• Lying to others about the frequency or scale of gambling activity

If you recognise any of these signs in yourself, Intensity encourages you to take immediate action. The following steps can help:

1. Log in to your account and activate a deposit limit, session limit, or cooling-off period immediately.
2. Contact the Intensity support team to discuss account restriction options.
3. Reach out to a professional gambling support organisation for confidential advice.
4. Speak to a trusted person in your life about what you are experiencing.
5. Consider activating self-exclusion if you feel you need a more structured break from gambling.

Taking action early is a sign of strength, not weakness. Intensity is here to support you through this process without judgement.

Account Restriction and Self-Exclusion Mechanisms

Intensity operates a structured account restriction framework that allows players to limit or suspend their access to gambling services at any level of severity. Restrictions can be applied immediately upon request and are designed to be easy to activate.

Account restrictions available to players include the following:

• Temporary account suspension for a defined period
• Permanent self-exclusion with account closure
• Removal from marketing and promotional communications
• Blocking of deposit methods during a restriction period

Once a self-exclusion or significant restriction is in place, Intensity will take reasonable technical and administrative measures to enforce it. Players who have self-excluded are encouraged to also register with the national self-exclusion scheme available in Australia, which extends protections across multiple licensed gambling operators.

Intensity treats all requests for account restriction and self-exclusion with the highest level of confidentiality. Player information related to responsible gambling measures will not be shared with third parties except where required by law or regulatory obligation.

Protection of Minors

Intensity operates a strict policy of zero tolerance for underage gambling. Access to the platform and all gambling services is restricted to individuals who are 18 years of age or older, in accordance with applicable Australian law.

Age Verification and KYC Procedures

All players are required to complete a Know Your Customer verification process before they are permitted to deposit funds or access real-money gambling features. This process requires the submission of government-issued identification documents that confirm the player’s age and identity. Acceptable documents typically include a passport, driver’s licence, or national identity card.

In addition to initial verification, Intensity reserves the right to request further identity documentation at any stage of the player relationship, particularly where there is reason to believe that a player may be underage or that account details have been misrepresented.

Parental Controls and Household Safeguards

Intensity recommends that players who share devices with minors install third-party parental control software to prevent unauthorised access to gambling websites. Players are also advised to keep their account login credentials strictly confidential and to log out of their accounts when not in use.

If you suspect that a minor has accessed a gambling account or website, please contact the Intensity support team immediately so that appropriate action can be taken.

External Help and Support Services

Intensity acknowledges that platform-based tools alone are not always sufficient for individuals experiencing serious gambling-related harm. Professional support services offer confidential, non-judgmental assistance to anyone affected by problem gambling, including family members and loved ones.

The following organisations provide free and confidential support:

• Gambling Help Online: A national Australian service available 24 hours a day, 7 days a week, providing free telephone and online counselling for individuals and families affected by gambling harm. The service can be reached via gamblinghelponline.org.au.
• Gambling Help NSW: Provides free counselling and support services to residents of New South Wales affected by gambling-related issues.
• Lifeline Australia: Offers crisis support and suicide prevention services for individuals experiencing severe emotional distress, including that related to gambling harm. Available 24 hours a day at 13 11 14.
• GamCare: An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling, accessible at gamcare.org.uk.
• BeGambleAware: Provides free resources, a helpline, and a directory of treatment services for individuals concerned about their own or someone else’s gambling behaviour, accessible at begambleaware.org.
• National Gambling Helpline: Available in Australia to provide immediate telephone-based support and referral to local counselling services.

All of the above services operate on a confidential basis. Seeking help is a courageous and constructive step, and Intensity fully supports players in accessing whatever level of assistance they need.

Personal Responsibility and Platform Support

Responsible gambling is a shared responsibility between the player and the platform. Intensity provides the tools, information, and support structures necessary to help players stay in control. However, the most effective protection comes from an informed, self-aware approach to gambling.

Players are encouraged to:

• Set a gambling budget before each session and adhere to it strictly
• Treat gambling as entertainment and never as a financial activity
• Take regular breaks and avoid extended gambling sessions
• Never gamble under the influence of alcohol, medication, or emotional distress
• Regularly review their gambling habits using the self-assessment questions in this guide
• Make full use of the responsible gambling tools available on the platform

Intensity will continue to invest in responsible gambling infrastructure, staff training, and player protection technology to ensure that the platform remains a safe environment for all users. The welfare of our players is the foundation upon which everything at Intensity is built.