Terms and Conditions – Intensity Casino

1. Introduction and Licensing

Intensity Casino is an online gambling platform providing real-money casino services, including but not limited to pokie games, table games, live dealer experiences, and other interactive gaming products accessible via desktop and mobile devices. Intensity Casino operates under a Master Licence 365/JAZ issued by Curaçao eGaming, a recognised licensing authority for online gaming operators. The platform is marketed by Jacked Affiliates Ltd., incorporated in Cyprus, which manages promotional and affiliate activities associated with the Intensity brand. By accessing, registering, or using any service offered through the Intensity Casino platform, users acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. These Terms and Conditions constitute a legally binding agreement between the user and the operator. If any user does not agree with any provision contained herein, they must immediately cease use of the platform and refrain from creating or maintaining an account.

These Terms and Conditions govern all aspects of the user relationship with Intensity Casino, including account registration, deposits, withdrawals, bonus participation, gameplay conduct, dispute resolution, and account termination. The operator reserves the right to amend, update, or modify these Terms and Conditions at any time without prior notice, and it is the sole responsibility of the user to review this document periodically. Continued use of the platform following any amendment shall constitute the user’s acceptance of the revised terms.

2. Eligibility and Jurisdictional Restrictions

2.1 Minimum Age Requirement

Access to and use of Intensity Casino is strictly limited to individuals who are at least eighteen (18) years of age. The operator does not permit minors to register accounts, participate in any gaming activity, or claim any promotional offer. By creating an account, the user explicitly confirms that they are of legal gambling age as required by applicable laws in their jurisdiction. The operator reserves the right to request documentary proof of age at any time and to suspend or permanently close any account where the user is found to be underage.

2.2 Jurisdictional Restrictions

Intensity Casino does not accept registrations or gameplay from residents or citizens of jurisdictions where online gambling is prohibited or where the operator does not hold a valid licence to offer its services. Users located in restricted territories are not permitted to open accounts, make deposits, or participate in any gaming activity on the platform. It is the user’s sole responsibility to determine whether accessing and using the platform is lawful in their jurisdiction of residence. The operator makes no representation that the services are appropriate or available for use in any particular location. Users who access the platform from restricted jurisdictions do so at their own risk and legal liability.

Regarding Australian users, Intensity Casino acknowledges the regulatory environment established under the Interactive Gambling Act 2001 (Cth) and its subsequent amendments. The operator maintains a commitment to operating in a manner consistent with applicable consumer protection standards and responsible gambling obligations relevant to Australian residents.

3. Account Registration and Rules

3.1 Account Creation

Each user is permitted to hold only one (1) registered account on the Intensity Casino platform. The creation of multiple accounts by the same individual, whether under the same or different identities, is strictly prohibited and constitutes a material breach of these Terms and Conditions. In the event that duplicate accounts are identified, the operator reserves the right to close all associated accounts, void any bonuses or winnings accrued, and retain any deposited funds pending investigation.

3.2 Know Your Customer (KYC) Verification

All users are required to complete mandatory identity verification procedures in accordance with the operator’s Know Your Customer (KYC) policy. Verification may be required at the time of registration, prior to the first withdrawal, or at any other time deemed necessary by the operator. Users must provide accurate, truthful, and current personal information, including but not limited to full legal name, date of birth, residential address, and valid government-issued identification. Acceptable documents may include a national passport, driver’s licence, or equivalent identity document, along with proof of address such as a utility bill or bank statement issued within the preceding three (3) months.

The operator reserves the right to request additional documentation at its sole discretion, including source of funds or source of wealth declarations, in compliance with anti-money laundering obligations. Failure to provide satisfactory documentation within the timeframes stipulated by the operator may result in account suspension or permanent closure.

3.3 Account Security

Users are solely responsible for maintaining the confidentiality of their account login credentials, including their username and password. The operator must be notified immediately upon any suspected unauthorised access to or misuse of a user’s account. The operator shall not be held liable for any losses resulting from the failure of a user to secure their account credentials. Users must not share their account access with any third party, and any activity conducted through a registered account shall be deemed the sole responsibility of the registered account holder.

4. Deposits and Withdrawals

4.1 Deposits

Users may fund their accounts using the payment methods made available on the Intensity Casino platform at any given time. All deposits must be made from payment instruments that are legally owned and registered in the name of the account holder. The use of third-party payment methods is strictly prohibited. Minimum and maximum deposit limits may apply and are subject to change at the operator’s discretion. Deposits are generally credited to the user’s account promptly upon confirmation, though processing times may vary depending on the payment method selected.

4.2 Withdrawals

Withdrawal requests are processed subject to successful completion of KYC verification and compliance with the operator’s security and fraud prevention procedures. Withdrawal timelines vary depending on the selected payment method and may range from twenty-four (24) hours to ten (10) business days. The operator reserves the right to delay or withhold withdrawals pending the outcome of any ongoing investigation, verification process, or regulatory review. Withdrawals will generally be processed using the same payment method used for the corresponding deposit, unless otherwise agreed in writing.

4.3 Anti-Money Laundering Compliance

Intensity Casino maintains a strict Anti-Money Laundering (AML) compliance programme in accordance with applicable financial crime prevention standards. The operator reserves the right to conduct enhanced due diligence on any account, transaction, or user where suspicious activity is identified. All suspicious transactions may be reported to the relevant financial intelligence authorities in accordance with legal obligations. Users must not use the platform for the purpose of money laundering, terrorist financing, or any other financial crime. The operator will cooperate fully with law enforcement and regulatory authorities in any investigation relating to financial crime.

5. Bonus Terms and Promotional Conditions

All bonuses, free spins, promotional credits, and other incentive offers made available through Intensity Casino are subject to specific terms and conditions applicable to each individual promotion. General bonus conditions include the following:

• Bonuses are only available to eligible registered users who have successfully completed account verification.
• Wagering requirements must be met in full before any bonus-derived winnings may be withdrawn.
• Bonuses are non-transferable and may not be exchanged for cash unless explicitly stated.
• The operator reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
• Bonus abuse, including but not limited to the creation of multiple accounts to claim multiple bonuses, the use of strategies designed to exploit bonus terms, or collusion with other users, will result in immediate account suspension and forfeiture of all associated funds.
• The operator’s decision in all bonus-related disputes shall be final and binding.

6. Prohibited Activities and Fair Play

6.1 Prohibited Conduct

The following activities are strictly prohibited on the Intensity Casino platform:

• Use of automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or its games.
• Exploitation of software errors, glitches, or technical malfunctions to gain an unfair advantage.
• Collusion with other players, dealers, or third parties to manipulate game outcomes.
• Fraudulent chargebacks or disputed payment transactions initiated in bad faith.
• Misrepresentation of identity or the provision of false information during registration or verification.
• Any form of cheating, match-fixing, or manipulation of random number generator outcomes.
• Systematic exploitation of bonus offers in a manner inconsistent with normal recreational play.

6.2 Game Integrity

Intensity Casino is committed to maintaining the integrity and fairness of all games offered on the platform. All games are powered by certified random number generation technology and are subject to independent testing and certification where applicable. The operator reserves the right to void any game round, transaction, or outcome that is reasonably believed to have been affected by technical error, fraud, or manipulation.

7. Fraud Prevention and Security Monitoring

The operator employs continuous security monitoring systems to detect, prevent, and investigate fraudulent activity on the platform. User accounts, transactions, and gameplay patterns are subject to automated and manual review at all times. Where fraudulent activity is identified or suspected, the operator may immediately freeze the affected account, withhold pending withdrawals, and refer the matter to relevant law enforcement or regulatory authorities. Users are advised that any attempt to defraud the operator or other users of the platform may result in civil and criminal liability in addition to permanent account closure.

8. Responsible Gambling

Intensity Casino is committed to promoting responsible gambling and providing users with the tools and information necessary to maintain control over their gambling activity. The following responsible gambling measures are available to users:

• Deposit limits, allowing users to set daily, weekly, or monthly caps on the amount they may deposit.
• Loss limits, enabling users to restrict the total amount they may lose within a defined period.
• Session time limits, allowing users to restrict the duration of individual gaming sessions.
• Self-exclusion options, enabling users to voluntarily exclude themselves from the platform for a defined period or indefinitely.
• Reality check notifications, providing periodic reminders of the time spent on the platform.

Users experiencing difficulties related to gambling are encouraged to seek assistance from recognised support organisations. The operator supports access to independent responsible gambling resources and will cooperate with any self-exclusion programmes applicable in the user’s jurisdiction.

9. Limitation of Liability

The operator shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of or inability to use the Intensity Casino platform, including but not limited to losses resulting from technical failures, service interruptions, or unauthorised access to user accounts. The platform is provided on an as-is basis, and the operator makes no warranties, express or implied, regarding the uninterrupted availability or error-free operation of the service. The operator’s total liability to any user in connection with these Terms and Conditions shall not exceed the total amount deposited by that user in the twelve (12) months preceding the relevant claim.

10. Account Suspension and Termination

The operator reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected or confirmed fraudulent, illegal, or abusive activity.
• Failure to complete KYC verification within the required timeframe.
• Receipt of a regulatory direction or law enforcement request.
• Detection of activity inconsistent with responsible gambling principles.

Upon account closure, the operator will process any remaining eligible balance in accordance with its standard withdrawal procedures, subject to the completion of all applicable verification and compliance checks.

11. Dispute Resolution and Complaint Handling

Users who wish to raise a complaint or dispute in relation to their account or any aspect of the platform’s services must submit their complaint in writing through the official customer support channels provided on the Intensity Casino website. The operator will acknowledge receipt of all complaints within a reasonable timeframe and endeavour to resolve disputes within thirty (30) days of receipt. Where a complaint cannot be resolved through internal processes, users may seek recourse through the dispute resolution mechanisms available under the operator’s licensing authority, Curaçao eGaming. The operator’s decision following the completion of its internal review process shall be communicated to the user in writing.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, being the jurisdiction of the operator’s licensing authority. To the extent that Australian consumer protection legislation applies to the user’s interaction with the platform, the operator acknowledges its obligations under such legislation and will not seek to exclude rights that cannot lawfully be excluded under Australian law. Any dispute arising out of or in connection with these Terms and Conditions that cannot be resolved through the operator’s internal complaints process shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, unless otherwise required by applicable mandatory law in the user’s jurisdiction of residence.

13. Privacy and Data Protection

The operator collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of the user’s agreement with Intensity Casino. Personal data is collected for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the improvement of platform services. Users have the right to access, correct, or request the deletion of their personal data in accordance with applicable data protection legislation. The operator does not sell or transfer personal data to unauthorised third parties, except where required by law or regulatory obligation.

14. Miscellaneous Provisions

These Terms and Conditions, together with the Privacy Policy and any applicable bonus terms, constitute the entire agreement between the user and Intensity Casino with respect to the use of the platform. If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the agreement, and the remaining provisions shall continue in full force and effect. The failure of the operator to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision. These Terms and Conditions were last updated and are effective as of the date of publication on the Intensity Casino website.